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Package Transfer Policy
This policy governs the transfer of service package ownership between users on the twicely marketplace. twicely enables the resale of unused service packages by facilitating the transfer of package ownership from a seller to a buyer, subject to merchant approval and platform verification. All users participating in package transfers must comply with the rules outlined in this policy.
01
Definition of Package Transfer
A package transfer refers to the change of ownership of a service package from the original purchaser (seller) to another user (buyer).
“Upon successful redemption of the transferred package, the buyer becomes the recognised customer of the service provider for that package.”
twicely acts solely as the platform facilitating the transfer process.
02
Merchant Approval Requirement
Package transfers are subject to the policies of the service provider, and Twicely classifies merchants into the following categories:
Verified Merchants
Non-Verified
03
Merchant-Specific Transfer Terms
- Fees & Limits
Merchants may impose administrative fees or volume limits on transfers. These are independent of platform service fees.
- Identity Verification
Proof of identification may be required for both parties to satisfy Anti-Money Laundering (AML) standards.
- Documentation
Merchants may impose administrative fees or volume limits on transfers. These are independent of platform service fees.
- Appointment Conditions
Proof of identification may be required for both parties to satisfy Anti-Money Laundering (AML) standards.
twicely will make reasonable efforts to capture and display known merchant transfer terms where available. However, such terms are determined by the merchant and may change from time to time.
twicely does not guarantee that all merchant-specific transfer requirements are fully reflected on the platform.
- Users are responsible for reviewing the package terms and confirming any additional transfer requirements with the merchant where necessary.
04
Transfer Restrictions
- Active merchant bans or restricted accounts.
- Absence of valid proof of original purchase.
- Failure of identity or platform verification checks.
- General violation of Twicely Community Guidelines.
05
Proof of Merchant Approval
If a listing is rejected due to lack of merchant approval, sellers may submit written confirmation from the merchant permitting the transfer of the package.
twicely may review this documentation before allowing the listing to proceed.
06
Completion of Transfer
In-person Redemption
Buyer presents proof of transfer at merchant location.
OTP Verification
07
Limitation of Platform Responsibility
Twicely operates strictly as a facilitator of the secondary marketplace. We are not the service provider. We do not guarantee the quality, safety, or legality of the services provided by the merchant after the transfer is complete.
08
Policy Enforcement
Twicely reserves the right to:
- Active merchant bans or restricted accounts.
- Audit user accounts for verification compliance.
- Suspend accounts found manipulating transfer systems.
