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Privacy Policy
At Twicely, we are committed to protecting your privacy and ensuring compliance with the Personal Data Protection Act (PDPA). By using our services, you consent to the collection and use of your data as described in this policy.
Section 01
Personal Data We Collect
Twicely collects information necessary to provide a secure and efficient marketplace experience. This includes:
- Account info: Name, email address, and phone number.
- Identity verification: Government-issued ID details for security vetting.
- Transaction info: Payment details, history of purchases and sales.
Section 02
How We Collect Personal Data
We collect data through various touchpoints during your journey:
Direct Interaction
Data provided when creating an account, filling forms, or communicating with support.
Automated Technologies
Technical data collected automatically via cookies as you navigate our platform.
Section 03
How We Use Your Personal Data
Operations
To facilitate marketplace matching and manage your digital locker.
Security
To detect fraud and verify the legitimacy of every transaction.
Communication
To send critical updates about your trades and promotional offers you’ve opted into.
Improvement
Using anonymized data to refine our UI and predictive matching algorithms.
Section 04
Disclosure of Personal Data
We may share your information with authorized third parties under strict confidentiality agreements:
- Data provided when creating an account, filling forms, or communicating with support.
- Service providers including payment processors and cloud storage.
- Legal authorities when required by law or to protect our rights.
Section 05
Cookies & Tracking
We use essential cookies to maintain your session and analytical cookies to understand how you interact with our editorial features. You can manage these in your browser settings.
Section 06
Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes outlined or to satisfy legal, regulatory, or reporting requirements.
Section 07
Data Protection
Twicely employs industry-standard encryption (AES-256) and secure socket layer (SSL) technology to safeguard your sensitive information from unauthorized access.
Section 08
Your Rights Under PDPA
As a data subject, you have the following rights:
- The right to access your personal data
- The right to correct inaccuracies
- The right to withdraw consent
Section 09
Third-Party Links
Our platform may contain links to external sites. We are not responsible for the privacy practices of those entities and encourage you to read their respective policies.
Section 10
Policy Updates
We may update this policy periodically. We will notify you of any significant changes via email or through a prominent notice on our platform.
Section 11
Contact Us
Questions or concerns regarding your privacy? Our dedicated team is ready to assist you.
- privacy@twicely.com
- www.twicely.com/support
