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Using Your Purchased Deal twicely
twicely uses a secure in-store redemption system to ensure that service packages are transferred safely and used by the correct customer. Redemption takes place directly at the merchant location.
Redemption Protocol
Six intentional steps designed to protect your investment and guarantee service quality.
01
Visit the Merchant
After purchasing a package, arrange your appointment with the merchant. Bring your twicely account with the purchased package ready when you arrive.
02
Open Your Package
Log in to your twicely account, head to My Purchases, and select the specific package you want to use for today’s session.
03
Swipe to Redeem
When ready to begin the service, swipe the Redeem button. This initiates the secure hand-off.
04
OTP Verification
An OTP will appear on your screen. Show this to the merchant staff. This ensures the correct customer is redeeming at the correct location.
05
Redemption Complete
Once verified, you officially become the merchant’s customer. All future bookings or follow-ups are handled directly between you and the provider.
Redemption Window
10 days limit
Your package must be redeemed within 10 days of purchase. This ensures that merchants can manage their capacity and service quality effectively.
Important Notes
In-store only
Redemption cannot be done remotely. It requires physical presence at the merchant location.
OTP required
Never share your OTP over the phone. Only show it to staff during the final step of redemption.
Irreversible Transaction
Once the OTP is verified and redemption is complete, the transaction is finalized.
Need Help?
If you encounter issues during redemption, please contact twicely support for assistance.
